Mailbutler News

A return to basics for the Mailbutler mobile app

Our CEO, Tobias, details the upcoming change to our Mailbutler mobile app, and the reason behind it.

First published

21.07.2021

Last edited

30.07.2021

Read time

3 minutes


    By Tobias

    After his studies in industrial engineering at RWTH Aachen University, Tobias co-founded Mailbutler GmbH together with Fabian in 2015. In his free time, he spends most of his time in the garden and with his son Timo.

    Since 2019, when we first introduced the Mailbutler mobile app, we’ve been aiming to bring the same functionality we had in the desktop version of Mailbutler to phones and tablets. This presented some challenges because of the differences between these two device types. On desktop, we can fully integrate with Apple Mail, Gmail or Outlook, because Mailbutler is working within the email client itself. On mobile devices, there are more limitations, as every mobile app operates on its own and does not allow for integration with other apps. This means we can’t access your phone’s mail app. This restriction led to our creating the standalone Mailbutler mobile app.

    Why are we changing the Mailbutler mobile app?

    Over the last few months, with the incredible help and feedback of our user base, we’ve tried to bring as many features as possible to the mobile app, all while dealing with these limitations – but we ran into a wall. Our sending functionalities have been inconsistent. Unfortunately, the maintenance of hundreds of different email server configurations used by our users around the world made it very difficult to develop a reliable mobile app which allows the user – you! – to send emails. Trying to figure out this problem consumed a lot of internal resources at Mailbutler, mostly in the form of our wonderful development team, which, as a result of working so hard on the app, had less time to work on our core desktop product.

    One of our core values is Focus. This means to use the resources we have in the most efficient way possible to develop a great product for our users. And this is why we’ve come to the difficult decision to remove all sending capabilities from the mobile app and to shift our resources to desktop.

    What changes are being made to the Mailbutler mobile app?

    So what does this mean in concrete terms for the app? Firstly, Send Later and other features which involve actually sending an email from your phone or tablet will be discontinued on August 17th. While this may be a disappointment for some, it means we can stop worrying about sorting out a million email configurations from users all over the world, and put more time into making the desktop extension truly brilliant.

    The main reason we created the mobile app in the first place – to provide a companion app that you could check on the go – will still be fulfilled. You can still send an email using Tracking from your computer and follow its status on the go using the app. The same is true for Follow Up Reminders, as well as Notes and Tasks. All real time notifications are still right in the palm of your hand – none of this will change.

    We want to continue making the mobile app the best companion app it can possibly be. If you have any ideas on how we can improve its existing features, or if you think of something new we could add – as long as the idea deals with notifications, follow ups, or on-the-go status checking – please share your thoughts in our feedback portal.

    And, as always, if you have questions about this upcoming change, feel free to contact our support team at support@mailbutler.io.

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