A step-by-step guide to writing referral emails (with examples)
Mailbutler reveals its top tips for writing referral emails, from defining your audience to writing a great subject line to explaining incentives.
James has five years' experience as a Content Marketer, bylines on Left Foot Forward, Submittable, and INOMICS, and a Master's in History. In his free time he likes to read, play guitar, and write for his personal blog.
Every person is more prone to trusting their family, friends and even people they find on social media than brands and advertisements. Most of our decisions are influenced by online reviews, recommendations, testimonials and, most importantly, referrals.
Referral marketing helps businesses achieve their marketing goals. For instance, one study reveals that companies with referrals generate a 70% higher conversion rate. Not to mention that customers of all ages favor referrals:Image Source: Extole
Given the above, you should send referral emails to your existing customer base. At the end of this article, you will know what to keep in mind while writing referral emails. Let’s get started!
What are referral emails?
Referral emails are used for various purposes in the business world. Their widespread use, however, is by brands that want to inform their existing customers about their referral programs.
These emails are often direct and personal. Their mission is to establish strong and lasting relationships with loyal customers.
A great way to promote your program, referral emails encourage your audience to refer their friends and family to receive various incentives like special discounts. This obviously keeps your loyal customer’s happy while also attracting new consumers to your brand.
According to research, 92% of consumers trust referrals they get from people they know. This means you and your team should get down to business. Think about which incentives you want to offer and follow our five tips on writing successful referral emails.
Tips on writing referral emails
Imagine a scenario in which you come up with an irresistible incentive, but your customers aren’t taking you upon it. What gives?
One problem is that they might not open your referral email. The subject line doesn’t catch their attention and the email lands in their deleted items instead.
Another problem is that they might not click on the link to use your special discount or offer. Although the incentive is attractive, your email lacks something to get them to take action.
What should you do?
You should write a referral email that attracts your customers’ attention and makes them want to use your offer.
Here are five steps that can help you write killer referral emails.
1. Define your audience
A lot goes into making an email marketing strategy. You can’t send anything without creating a signature with an email signature generator or preparing an eye-catching design.
But before you think of this, consider the following. Your marketing strategies won’t be successful if you don’t think about your audience. This is true for email marketing campaigns as well.
If you don’t have a clear picture of who your target audience is, then your referral emails won’t be as effective. That is why you should sit down and define your target audience.
These three tips can help you:
- Don’t make assumptions. You won’t get far if you assume what your customers’ preferences are. Their needs change over time and your marketing approach should change as well.
- Leverage social media. There is no better way to get to know your customers than on social media. You can learn their likes and dislikes on these platforms.
- Ask customers directly. You can conduct surveys to understand your existing customer base. Ask them questions that will help you figure out who is purchasing from you and what their pain points are.
When you know your audience, you can come up with incentives that appeal to them. As a result, you can grow your referral program.
2. Start with a strong subject line
It all starts with a subject line. Let’s be honest, it is the first thing most of us notice when an email arrives. Statistics back this up. 47% of internet users open an email based solely on the subject line while 69% of them report email as spam after looking at it.
This means that you must give your referral email subject lines some thought. Sending bland and ambiguous subject lines won’t help you grow your program.
What can help you, however, are strong and attending-grabbing subject lines. They get straight to the point, revealing what your intentions are. Here is what to keep in mind when writing a subject line:
- Keep it short
- Personalize it by adding the recipient’s name
- Add a number such as those relating to discounts or credits
- Avoid excessive punctuation
One example of a strong subject line comes from a brand called Front of the Pack:
The brand clearly outlines what its email is about and reveals their incentive immediately. This is exactly what makes customers click on the email.
3. Get straight to the point
One mistake some brands make is sending long emails to their customers. According to Time, our attention span is only eight seconds. This means you must grab the attention of your recipients quickly.
How do you do that? By sending short and concise referral emails.
You must get straight to the point. Avoid adding information that isn’t relevant. Don’t beat around the bush—your customers will stop reading the email and delete it.
The best referral emails are those that have a clear focus. They have one goal—to get the recipient to participate in the referral program. Their copy aims to encourage action from the intended reader.
With this in mind, remove any information that isn’t focused on that action. Edit your email until you deliver the message you want in a concise manner.
The best emails have a clear focus and are designed to encourage a single action from the reader. Clear, concise content also makes it easier to read your emails.
Just take a look at this referral email from MeUndies:
The above email gets straight to the point. The recipient knows what the incentive is just by looking at the title. If they need additional information, they can read the copy below.
4. Mention the referral incentive
Let’s say your strong subject line gets customers to open your referral email. They now expect an explanation to see if they want to participate in your referral program. In other words, they want to find out more about the incentive you offer.
We suggest that you include the basics of your program in the copy. Consider following these tips:
- Explain what you want them to do, i.e. refer to their friends and family
- Mention what your incentive is
- Include how long the offer lasts
Of course, if there are any other specifics, your customers should know that. Perhaps the referred friend also gets a reward or they must follow certain terms and conditions. If you don’t want to mislead your customers, inform them of the most important information.
Don’t forget to show appreciation to those who participate in the program. You can do so by adding short thank you notes at the end of your email. This will personalize your message and help you build relationships with your customers.
5. Include a call-to-action (CTA)
The recipient opens your referral email and reads the content. Is that enough to get them to participate? It isn’t – your email also needs to have a call-to-action.
The CTA is there to ensure your customers take a specific action. In this case, that action is to refer a friend and enjoy an attractive incentive.
Your email’s CTA should include a link to a webpage that tells them more about your referral program. Alternatively, you can include their unique discount codes which they should send to friends and family.
The point is, that the CTA is there to seal the deal. Just by clicking the button your customers will be able to refer someone and make use of your offer.
If you want to craft a killer CTA, have this in mind:
- Ensure your CTA is visible and eye-catching
- Come up with actionable text, i.e. use verbs like “Get my 20% discount now”
- Create a sense of urgency to get customers to act quickly
Take inspiration from Cleancult:
It’s important to send referral emails if you want to attract new customers to your brand. People who already buy from you are your best advertisement. When they are satisfied with your brand, they are willing to share that with others. They just need a bit of incentive to do that.
Think about which incentive you can offer to your loyal customers and start preparing referral emails!
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